www.TheLaughingStock.co.uk . The UK's Ultimate Halloween & Christmas Party Shop.
|About Us The Laughing Stock are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
The Laughing Stock
3 Clare Terrace
Vat Reg No. 803 2736 53
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout & Pay' and you will be asked for a few details that we need to be able to complete the order.|
We accept most major credit card and debit payment.
We accept Visa and Mastercard, Amex, Switch, Maestro , Electron and Business Debit. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please also note some images may slightly vary from the actual product due to our suppliers changing a particular items colour or slightly changing a products design, on these occasions we will endeavor to send you the closest product to that shown.
|Shipping And Handling|
We charge a set fee of only £4.99 per order, no matter how much you order and to anywhere in mainland UK.
STANDARD DELIVERY £4.99 - Whether you order 1 item or 100 items its still only £4.99
Orders are sent using Royal Mail post and most normally arrive within 2-3 days from dispatch (however this service is not guaranteed and could take upto 10 days in some areas), Larger orders are sent using standard parcel delivery and are usually received within 2 working days, and a signature will be required.
We will e-mail you when your order has been dispatched.
NON UK MAINLAND & HIGHLANDS (over 1kg (about the weight of one costume) min postage £15.00
We use Parcelforce for this service and includes the following postcodes :
Zonal surcharging applies for the following postcodes:
ParcelForce Zones 2
The Highlands and Islands of Scotland postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
If your postcode is listed above please use Non Mainland (£15) for delivery charges.
Postcodes GY & JE are related as international orders.
SPECIAL FESTIVE SERVICE
Standard delivery prices can rise to £7.95 for Urgent Deliveries at certain times to ensure delivery before particular events ie Halloween, Xmas & New Years Eve. We will dispatch parcel as soon as possible and will use the fastest service we can for the weight of parcel.
Most parcel, (once sent) will arrive the next day.
URGENT DELIVERIES £8.50 and ONE DAY DELIVERY
For a more urgent delivery service we can provide URGENT DELIVERY which will cost £8.50 for UK orders. We aim to dispatch urgent orders as soon as possible and will use a guaranteed FAST delivery service (normally 1 day AFTER dispatch) and ensure your order is tracked throughout, a signature will be required on delivery, or your parcel can be collected from your local Royal Mail sorting office or post office.
Orders received BEFORE 1pm will be processed the same day.
We will e-mail you when your order has been dispatched. Most parcel, once sent will arrive the next day.
LOCAL PICK UP (Free)
This service is available to customers who would rather collect from our Carterton Outlet. You will be contacted when your order is ready for collection, normally 1-2 days.
Or you can call us on 01993 842469 and ask them to reserve an item for you.
All International / Europe orders will now be accepted.
The minimum postage for international orders is £20, we will inform you if there is any addional costs, you can then accept the extra charges or cancel your order if you wish. This delivery service can take about 7-10 days but may take upto 28 days, for a faster service please e-mail us for a price, most can be delivered worldwide in about 2-3 days.
A parcel may incur Import Duties if delivery is made outside of the EU Member States. It is not the responsibility of The Laughing Stock to pay such fees and any duties due to any country outside of the EU must be borne by the customer at arrival to their destination country.
If an item has become out of stock we will contact you at the earliest moment.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For all orders 20% VAT is included in the price shown. Items that are VAT free will not show this amount. |
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computers. Our computers then Encypt your card details again, ensuring your utmost security. They are not held in clear text on any web site.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can write to us at The Laughing Stock , 3 Clare Terrace, Carterton OX18 3ES|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
If you don't like it , it doesn't fit or you just dont want it , send it back unused and in its original packaging within 7 days to the address at the top of your invoice . Simple as that ! ! We will refund the cost of the item no questions asked, however we do not refund any postage fees.
(Please note : Due to hygiene purposes we do not accept returns for items such as masks, wigs and hats)
We will refund you (excluding postage) , no questions asked ! Read On ......
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm . You have the right to cancel within 7 days of receiving your order. You must contact THE LAUGHING STOCK by e-mail within the 7 day period. If you cancel after your order has been sent we will refund any item [excluding postage & packaging paid by The Laughing Stock] that is unused or unworn and is in its original packaging. It is the responsibility of the purchaser to arrange and pay for the return of the cancelled order, using Royal Mail registered post. If you cancel before your order is dispatched we will refund the entire cost of your order including the P&P.
This return policy does not include B2B (business to business) sales, which are excluded from the DSR (Distance Selling Regulation) regulation 5. We do not accept any returns for orders sent to or invoiced to business addresses. When ordering using any business details, the order will be classed as a B2B contract.
We are happy to accept returns in their original condition. Original condition means the condition and shape you received the products. For displays props this means that the prop, although can be taken from the outer packaging we sent it in for inspections, it must not : be unravelled, the shape changed you received it in by parts being extended including wired fixings, have safety electrical tabs removed and replaced and where the item is in clear packaging this must not be removed. If we feel that any of the procedures has taken place we would class the item as being on display' and therefore as the item is a 'display item' will be classed as used and non-returnable. Should customers return items in this condition and we deem them as used, we will contact the customer by email and the customer would have seven working to arrange, at their expense, to have the item/s collect from us at a time convenient to us. Should the item not be collect within the seven day period we will dispose of the item in any matter we choose. Thank you for your cooperation in this matter. If you feel you have a problem with your product please let us know so that we can resolve this matter for you.
This does not affect your statutory rights.
The Laughing Stock - UK's Home Of Halloween, Based In Witney, Oxfordshire